Call centrum

Súvisiace informácie

Katalóg služieb - firmy Katalóg služieb - individuálni klienti

Call Centrum OTP Banky je vám k dispozícii počas pracovných dní (pondelok až piatok) v čase od 08:00 do 20:00 hod. Prostredníctvom Call centra môžete na svojich účtoch vykonávať aktívne aj pasívne operácie.

Autentifikácia klienta v Call Centre je zabezpečená prostredníctvom osobného identifikačného kódu (PID) spolu s doplnkovou autentifikáciou prostredníctvom autentifikačného zariadenia (SMS kód, Grid karta alebo Digipass DP 270).

Vstupnou bránou do Call centra je automatizovaný telefónny operátor IVR (interactive voice response) cez telefónne číslo:

0850 111 222 (pre volania zo Slovenska)
+421 2 5720 5080 (pre volania zo zahraničia)

Podávanie reklamácií, sťažností a podnetov je možné realizovať iba písomnou formou:

poštou na adresu OTP Banka Slovensko, a.s., Štúrova 5, 813 54 Bratislava
e-mailom na info@otpbanka.sk
správou zaslanou v Internet bankingu

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